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Exam : IBM 000-028
Title : Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009


1. During a meeting with a client, an organizational chart containing all of the customer contact information including the project sponsor, the implementation managers, operations managers, and end-user managers is presented.
Who should be contacted to get a comprehensive list of experts?
A. the stakeholders
B. the customers CEO
C. the financial approver
D. the secretary of the customers CEO
Answer: A

2. Which statement is true about determining total user count for implementation?
A. The user count is irrelevant to the system requirements.
B. The user count is needed by the survey group for the final client satisfaction survey.
C. The number of users is important for determining the scope and scale of the implementation.
D. The number of users is directly related to the size of the authentication database; therefore, it is needed for determining the size of the authentication server.
Answer: C

3. Which statement is always true about a relationship and a dependency between major project plan milestones?
A. Pain points must be documented before defining the business processes.
B. Authentication requirements must be understood before the system is designed.
C. The service availability and performance management software installation is a prerequisite for software configuration.
D. Existing service availability and performance management tools must be either configured or decommissioned before new service availability and performance management tools are installed.
Answer: C

4. Which two conditions should be met in order for the customer to understand the findings of the requirements analysis? (Choose two.)
A. The presentation must be delivered to the CIO.
B. Requirements must be defined by the customer.
C. Recommendations must be presented to the customer.
D. Customer expectations must be documented in the analysis.
E. The format for the analysis must be provided by the customer.
Answer: CD

5. What are two important factors to consider when determining the delivery goals for a service availability and performance management solution? (Choose two.)
A. the total resource commitment for staffing
B. which issues have priority and will be resolved first
C. feedback from the stakeholders after the final presentation
D. dependencies on existing service availability and performance management solutions
E. vendors that will be used for the service availability and performance management solution
Answer: AD

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